You can invite users in two different ways:

With a prepaid license -> Refer to this VIDEO

Organizations can purchase user licenses from their sales representative.

To invite a new user:

• Click on “User Accounts” in the toolbar.
• Then on “Invite with a prepaid plan” simply enter your user’s email address and select a program.
• In Plan, select the license you want to assign to this user.
• Then, click “Send invite.”
• You will see a confirmation pop-up ‘Invitation email sent’.
• Your invited user will receive an email to sign up, which only takes a couple of minutes to complete.
• Until your users sign up, their program will not start and their license will not be used up.
• You can continue to add new users, following this same step.

Note that only one invite can be sent per email address. Also, people who have a NeuroTracker Administrator’s account cannot be invited as a User, unless a different email address is used.

You’re now on the right path to tracking the data of your users and groups!

With a referral link -> Refer to this VIDEO (US/CAN customers only)

Choosing this option will require your user to purchase a NeuroTracker license through our website.

Please note, that this option is only available for Canada or US organizations.

To invite a new user

• Click on “User Accounts” in the toolbar.
• Then on “Invite” tab simply enter your user’s email address and the language of preference.
• You will see a confirmation pop-up ‘Invitation email sent’.
• Your user will receive an invitation in their inbox that will redirect them to the NeuroTracker website purchasing page.
• With your recommendation, your user must select either 1-month, 3-month or 12 month license to purchase as well as the category of your choosed option.
• Once your user has completed the purchase, their glasses will be shipped directly to their mailing address and the user will be part of your registered users.

To create an administrator
• Click on admin.
• Select invite and enter their email address.
• Click on invite a new user.

Note: Administrators can only have access to the clients that they invite and manage.

Please click the following video for an overview.

As an account manager (usually the purchaser) you will have access to invite administrators and see all the clients within your organization. When you add an admin to your organization, these members will be able to access the organization however will not be able to add new administrators and will only see the users they've invited.

If your organization would like to share all their clients among other administrators, it's best to use one username and password.

If the user has not clicked the inviation and registered, you can cancel their invitation by following these steps:

• Go to User account
• Select the Invited tab
• Click the 'X' in red all the way at the right and the invitation for that user will be cancelled, and you will get back the 3-month license that was sent.

If the user has clicked on the invitation and registered, it is not possible to transfer the license to someone else, or get the 2 months they used credited to your account.

Currently we do not have this option available.

To request an excel document with your organization data please contact support@neurotrackerx.com and we'll get back to you within 24-48 hours.

Once you've registered your organization with an email address, there is no way to change the email associated to the organization.

At NeuroTracker we understand that you might need a longer license for your client.

To get access to longer subscriptions, please contact your sales rep or email us about your request at info@neurotrackerx.com

You can cancel your clients account at any moment by:

• Select User Accounts
• Find your client in the list of registered users
• Select the icon under edit for that user
• Change "Select Status" to "inactive"
• Click on "Update" to register changes

Each NeuroTracker license is linked to a single user. You will not be able to carry forward the remaining time of a license to another user.

While loading the application and you have a blank screen, we suggest to log out of the application and clear your cache.                                              

On Google Chrome while using a windows computer you can clear your cache by pressing CTRL+SHIFT+DELETE

On Google Chrome while using a mac you can clear your cache by pressing COMMAND+R.

After you do this, close your internet browser, then try again.

If you receive this error message, try resetting your password.

Just click on Reset password and you will receive a new password on your associated email.

You can always change the password by logging in and then clicking on the settings cog at the top right of the page, then 'Change password'.

If the error message continues to persist, please contact support@neurotrackerx.com

The best way around these error messages is to follow these steps.

For Windows
1. On your Keyboard, press CTRL+ALT+DELETE, then open the Task Manager
2. In the list of programs, find and left click the Internet Browser (Google Chrome or Firefox) that you were using to run Neurotracker, then click 'End Task'
3. Reopen the Internet browser, and login to Neurotracker at app.neurotracker.net

For Mac
1. On your Keyboard, press COMMAND+OPTION+ESC
2. In the list of apps, find and click on the internet browser and then click on 'Force Quit'
3. Reopen the Internet browser, and login to Neurotracker at app.neurotracker.net

if you are using a Windows 10 laptop, you may find that when you try to run a session, instead of seeing a spinning cube, you see a white screen. When you have more than one graphics card on a system, sometimes the integrated graphics card is used by default even when you have a more powerful Nvidia Graphics-card.

This can be easily fixed!

• Right click on your desktop and select the Nvidia control panel.
• Manage 3D settings.
• Select the default graphics processor.
• Change to Nvidia.
• Apply and restart NeuroTracker.

Poor PC performance can have many different causes. It might be caused by a virus or other Malware/adware installed on your computer. Make sure that your antivirus program is up to date and consider installing Malware/Adware removal software.

Cognitive training is a form of exercise for the brain that is designed to improve mental abilities such as memory, attention, decision-making and awareness.

With NeuroTracker, each user is asked to complete a 3D visual exercise. In this exercise, users see 8 yellow balls moving around their screen. They are asked to track the highlighted balls. NeuroTracker’s visual exercise uses 3D multiple object tracking technology which has been scientifically shown to enhance cognitive functions.

It’s not recommended. We developed 3D glasses specifically for NeuroTracker. Our glasses were tested in a lab to optimize viewing quality and ensure durability for comfortable, long-lasting wear. They are also built to fit over regular prescription glasses.

We live in a 3D world. As a result, our technology is designed to simulate a real world environment to best benefit the brain. Science shows that 3D stimulation engages parts of the brain that are not activated with 2D stimulation.

Yes, NeuroTracker has no age restrictions. It important to note, however, that children become more proficient at training with increasing age. In addition, an individual has to understand the objective of the task; tracking and selecting targets. It could also be helpful to see a specialist who uses NeuroTracker to determine a specialist training plan.

No. When you sign up for a program, it becomes customized to you and adapts to your personal mental abilities. It is intended to track your personal progress and ensure that your training session is optimized each time. Each person has a different performance level and mental threshold.

The NeuroTracker team recommends doing 3 consecutive training sessions, every other day. This means that if you do 3 sessions on Monday your following training session should be on Wednesday.

We also recommend doing no more than 3 sessions per day. Your brain gets tired and it needs rest after training it so hard. If you'd like to train once a day, that's okay too, however it will take you longer to reach consolidation."

When a user completes a NeuroTracker session, they receive a ‘speed threshold’ score – the primary metric that NeuroTracker provides. Speed threshold is the calculated measure of a user who fails/succeeds at that speed approximately 50% of the time (upper tracking speed limit). It is based on NeuroTracker’s analysis of results across 20 trials within an individual session.

Scientific studies show that NeuroTracker is beneficial for assessing and improving performance for athletes, personnel, healthy aging, people with cognitive related medical conditions, college students and children with learning difficulties. However, because NeuroTracker improves high-level mental abilities, it can be used by anyone looking to improve their mental performance.

NeuroTracker differentiates itself from other cognitive training programs on the market with its scientific evidence of rapid improvements across many high-level cognitive abilities and transfer to human performance.

Rapid improvement: Even with minimal training, users quickly see mental improvements. Just 18 minutes of training per week can robustly improve high-level cognitive abilities such as attention, executive function, working memory and processing speed. Most users experience positive results with just 1.5 to 3 hours of distributed training.

Transfer to human performance: In science, ‘far transfer’ is considered the gold-standard of research. Individuals using NeuroTracker experienced mental improvements not only in their training program, but also in non-related tasks e.g. passing accuracy in competitive play.

During the Consolidation Phase, the User is expected to rapidly improve attention performance. Building this foundation of perceptual-cognitive training is a prerequisite for advanced training with the NeuroTracker Learning System. Users’ most significant improvements typically occur in the first 21 NeuroTracker training sessions.

Computer
• CPU: Intel Core i5 (3 Ghz)
• GPU: NVIDIA GEForce GTX 750
• RAM: 8GB
• HDD: 30GB of available space
• OS: Windows 8.1 or 10 (64 bit)

TV
• 3D Technology: Side-By-Side
• Min. Screen Resolution: 1920 x 1080
• Size: Min. 40"

HMD
• Minimum requirements

For Cloud
• Updated version of Google Chrome or Firefox.
• Computer with at least 4GB of RAM.
• A video graphics card that supports WebGL (Almost all computers today have this. I've only encountered 1 client that didn't).
• Any monitor or TV will work fine.