Support Center

Frequently Asked Questions

NeuroTracker Knowledge

What is NeuroTracker?
NeuroTracker is a cognitive training program that is designed to improve mental performance. NeuroTracker challenges you to track multiple targets moving dynamically in 3D space, and adapts movement speed and complexity in a way that optimally trains your high-level mental abilities.
What is Cognitive Training?
Cognitive training is a form of exercise for the brain that is designed to improve mental abilities such as memory, attention, decision-making and awareness.
How does NeuroTracker work?
NeuroTracker is a visual tracking exercise that takes place in a 3D environment. Designed to adapt to each person's ability, the training isolates and enhances fundamental cognitive skills that transfer to real world improvements.
Who can benefit from NeuroTracker?
Scientific studies show that NeuroTracker is beneficial for assessing and improving performance for athletes, personnel, healthy aging, people with cognitive related medical conditions, college students and children with learning difficulties. However, because NeuroTracker improves high-level mental abilities, it can be used by anyone looking to improve their mental performance.
Is NeuroTracker suitable for all ages?
Yes, NeuroTracker has no age restrictions. As long as the individual is capable of understanding the task, they are capable of training. However, children become more proficient at training as they age. It can also be helpful to see a specialist who uses NeuroTracker to determine an optimal training plan.
What is special about NeuroTracker’s cognitive training?
NeuroTracker differentiates itself from other cognitive training programs on the market with its scientific evidence of rapid improvements across many high-level cognitive abilities and transfer to human performance.

Rapid improvement: Even with minimal training, users quickly see mental improvements. Just 18 minutes of training per week can robustly improve high-level cognitive abilities such as attention, executive function, working memory and processing speed. Most users experience positive results with just 1.5 to 3 hours of distributed training.

Transfer to human performance: In science, ‘far transfer’ is considered the gold-standard of research. Individuals using NeuroTracker experienced mental improvements not only in their training program, but also in non-related tasks e.g. passing accuracy in competitive play.
Can multiple people use the same NeuroTracker account?
No. When you sign up for a program, it becomes customized to you and adapts to your personal mental abilities. It is intended to track your personal progress and ensure that your training session is optimized each time. Each person has a different performance level and mental threshold.
How many times should I do neurotracker per day / week?
The NeuroTracker team recommends doing 3 consecutive training sessions, every other day. This means that if you do 3 sessions on Monday your following training session should be on Wednesday.

We also recommend doing no more than 3 sessions per day. Your brain gets tired and it needs rest after training it so hard. If you'd like to train once a day, that's okay too, however it will take you longer to reach consolidation."
What is a speed threshold score mean?
When a user completes a NeuroTracker session, they receive a ‘speed threshold’ score – the primary metric that NeuroTracker provides. Speed threshold is the calculated measure of a user who fails/succeeds at that speed approximately 50% of the time (upper tracking speed limit). It is based on NeuroTracker’s analysis of results across 20 trials within an individual session.
What is the purpose of the consolidation phase of training?
During the Consolidation Phase, the User is expected to rapidly improve attention performance. Building this foundation of perceptual-cognitive training is a prerequisite for advanced training with the NeuroTracker Learning System. Users’ most significant improvements typically occur in the first 21 NeuroTracker training sessions.
What hardware do I need to run NeuroTracker?
The hardware & software recommendations can be found here.

3D Glasses & Training in 3D

When do I receive my 3D glasses?
Those who purchased 3D glasses should receive them within 7-14 business days. If you haven't received your glasses within 7 days please contact our Support Team.
Why does NeuroTracker use 3D technology?
We live in a 3D world. As a result, our technology is designed to simulate a real world environment to best benefit the brain. Science shows that 3D stimulation engages parts of the brain that are not activated with 2D stimulation.
Can I train in 2D?
Training in 2D still produces benefits, but a 3D environment is important for optimal improvement. You can train in 2D until you receive your 3D glasses, but it is recommended to switch to 3D once you receive them.
Where can I buy new 3D glasses?
Those looking to buy NeuroTracker 3D glasses should contact our Support Team.
Can any 3D glasses be used?
It’s not recommended. We developed 3D glasses specifically for NeuroTracker. Our glasses were tested in a lab to optimize viewing quality and ensure durability for comfortable, long-lasting wear. They are also built to fit over regular prescription glasses.

Getting started

How do I learn about the science and benefits?
There are a number of resources to learn about NeuroTracker's science and benefits, including:
  • Science & Benefits Video series: A video series that explains the key aspects of the NeuroTracker exercise and the benefits gained from training.
  • Research Video Series: A video series that reviews the most impactful peer-reviewed published studies and the relevance they have for real-world training applications.
  • NeuroTracker Academy (Clients Only): NeuroTracker Academy is available for all NeuroTrackerX trainers. It has been designed to provide a deeper knowledge base on the many scientific applications of the software.
Where do I learn how to use the software?
NeuroTrackerX has in-app tutorials that cover the most important features of the program. All clients also receive trainer and user guides that cover the topic more in-depth.
How far away from the screen should I sit?
As an approximate guide, the distance between your eyes and your display should be around the same distance as the width of the display. For example, with a 17inch monitor, your eyes should be roughly 17 inches away from the screen. Training should always be completed with the center of the screen at eye level.

Screens 15 inches or larger are recommended for NeuroTracker, however if your display is smaller than this, you may need to follow the displays’ recommended minimum reading distance as a guide to optimize the viewing experience.

Distance TV
How do I unlock the program creation feature?
Trainers are able to unlock the program creation feature by complete both the base and advanced certifications in NeuroTracker Academy.

Billing & Troubleshooting

What are remote user licenses?
Remote licenses allow users within an organization to login independently so that they can train at home or on the go. Organizations can purchase these licenses through our Sales Team.
How can I cancel my subscription?
Users are able to cancel the subscription renewal within the settings section of the NeuroTracker Application.
Organizations can request a cancellation by contacting our Support Team.
How to switch from 3D to 2D?
3D setting can be modified in the settings section of the NeuroTrackerX software.
What do I do if I experience a software bug?
Please report any software bugs to our Support Team.