Get in Touch

Having trouble signing in?
Try the following steps:

MacOS users
  - Make sure you're using the latest version of the app released on May 6th: 1.29.1 (App Store link).
  - Check that you only have one version of NeuroTracker installed:
   • Open Finder and search for “NeuroTracker”
   • Delete any older versions you find

‍iPhone & Android users
  - Ensure you're running the latest version of the app from the App Store / Google Play: 1.29.0

Windows users
  - Open the app and verify the version displayed on the home page is 1.29.0
  - If it’s not:
    • Uninstall the app completely
    • Reinstall it using the latest downloader (link here)

‍Forgot password?
  - Click on the “Reset Password” button on the login page
  - If you haven't received the email, please verify your spam folder
  - You may also reach out to us directly for assistance